Returns, Refunds & Exchanges Policy
We want you (and your pup!) to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You may return your item within 28 days of purchase.
To be eligible for a return, your item must be:
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In new and unworn condition
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In its original packaging
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Free from hair, odours, marks, or signs of use
We reserve the right to refuse returns that do not meet these conditions.
Exchanges
We are happy to offer size exchanges within 28 days of purchase, provided the item is:
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In new and unworn condition
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In its original packaging
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Free from hair, odours, marks, or signs of use
If you would like to exchange your item for a different size, please email us to arrange this.
Exchanges are subject to stock availability.
How to Request a Return or Exchange
To start a return or exchange, please email:
Please include:
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Your full name
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Order number
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The item(s) you wish to return or exchange
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The new size required (if requesting an exchange)
We will reply with further instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 working days for funds to appear, depending on your bank or payment provider
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.